Our services
Select a service to see the details. Every NHS pharmacy service, plus locally commissioned and 3CEES services.
NHS Services
NHS Prescription DispensingWe prepare your NHS prescription with care, check for interactions and explain how to use your medicine.
We safely prepare your NHS prescription, check for interactions, and explain how to use your medicine in clear, simple language. Our pharmacist makes sure your treatment is right for you and provides clear guidance so you feel confident taking your medicine.
Our team is here to make sure you feel confident and supported every step of the way.
Repeat Prescription ServiceHassle‑free repeat prescriptions, ready when you need them, with help setting up your nomination.
If you receive regular medicines, we can dispense your NHS repeat prescriptions and have them ready for you when you need them. We can also help you set up a repeat prescription service, making it easier to manage your ongoing medication and saving you time.
Ordering your repeat prescription
Most GP surgeries no longer accept repeat prescription slips handed in at reception. Here are the ways you can order your repeat medicines:
- NHS App — the easiest way to order. Request your medicines, track progress, and see when your GP has approved your prescription.
- GP online services — if you use your GP’s online system (such as Patient Access or MyGP), you can request your repeat medicines through your account.
- By phone (for eligible patients) — some GP surgeries allow telephone ordering for patients who cannot use online services. Check with your GP practice to see if this applies to you.
Electronic Prescribing (EPS) and nominated pharmacy
Most GP surgeries now send prescriptions electronically. This is called Electronic Prescribing Service (EPS). Choosing a nominated pharmacy means your prescriptions come straight to us without you needing to collect anything from your GP.
- Your GP sends your prescription digitally
- It arrives directly at 3CEES Pharmacy
- No paper prescriptions needed
- You can change your nominated pharmacy at any time
How to nominate 3CEES Pharmacy
- Tell your GP surgery
- Tell any member of our pharmacy team
- Update your nomination in the NHS App
Text message updates
We can send you a text message when your prescription is ready to collect. It saves you time and avoids unnecessary trips. Just speak to our team if you’d like to receive text updates.
Got questions or need support? Our dedicated staff team is always ready to assist you — whether you need advice or just a friendly chat.
New Medicine Service (NMS)A check‑in with our pharmacist when you start certain new medicines.
When you start certain new medicines, our pharmacist will check in with you to make sure everything is working well and answer any questions. This support helps you understand your treatment, manage side effects, and get the best results.
Community Pharmacist Consultation Service (CPCS)Referred by your GP, NHS 111 or urgent care? We can assess minor illnesses and urgent repeat medication needs.
If your GP, NHS 111 or urgent care refers you, we can assess minor illnesses or help with urgent repeat medication needs. Our pharmacist will listen to your symptoms, offer advice, and guide you on the safest next steps.
Pharmacy First (NHS Clinical Pathways)Assessment and treatment for seven common conditions, with prescription‑only medicines supplied when appropriate.
The NHS Pharmacy First service offers quick, professional help for seven common conditions. No appointment required — saving you time and ensuring you get the right care close to home. Our pharmacist can assess and treat these conditions and supply prescription‑only medicines when appropriate:
- Ear infections (children)
- Impetigo
- Infected insect bites
- Shingles
- Sinusitis
- Sore throat
- Urinary tract infections (women aged 16–64)
We follow NHS clinical pathways to ensure safe, effective treatment.
NHS Blood Pressure Check ServiceFree blood pressure checks for adults, with clear guidance on what your reading means.
We offer free blood pressure checks for adults. We explain your reading and what it means for your health. If your reading is high or low, we advise you on the next steps and when to follow up with your GP — all in a friendly, supportive way.
NHS Smoking Cessation SupportNicotine replacement therapy, advice and encouragement to help you stop smoking.
Our pharmacy team can offer support and resources to help you quit smoking, including nicotine replacement therapy and personalised advice and encouragement to help you stay on track.
NHS Flu and Pneumococcal VaccinationSeasonal flu jabs and pneumococcal vaccinations for eligible groups. Speak to us — no appointment required.
We provide seasonal flu jabs and pneumococcal vaccinations for eligible groups, including older adults, pregnant women, people with certain long‑term health conditions, and frontline health workers.
Our trained team administers your vaccine safely, answers any questions you may have and offers clear advice on what to expect afterwards. Speak to us — no appointment required.
NHS COVID‑19 Vaccination (Seasonal)COVID‑19 booster vaccinations for eligible patients during the seasonal programme.
We offer COVID‑19 booster vaccinations for eligible patients during the seasonal programme. Your vaccination is recorded securely, and the record is shared with your GP. We also provide clear aftercare advice so you know exactly what to expect.
Emergency ContraceptionConfidential advice and supply of the morning‑after pill.
Confidential advice and supply of the morning‑after pill. We provide private, supportive guidance to help you choose the right option.
Free NHS Heart Rhythm ChecksFree heart rhythm checks to help reduce the risk of stroke (subject to local availability).
Your heart matters to us! We help you check your heart rhythm for free using a simple smartphone app. This quick test can help spot irregularities early and reduce your risk of stroke.
Pop in any time — our friendly team will show you how it works. Subject to local availability.
Disposal of Unwanted MedicinesBring back unused or expired medicines for safe disposal.
Bring back any unused or expired medicines for safe disposal — please don’t throw them in the bin or flush them. We ensure medicines are destroyed safely to protect you and the environment.
Healthy Living and Self‑Care AdviceAdvice on staying well, managing minor illnesses and choosing suitable over‑the‑counter treatments.
Our pharmacy team provides advice on staying well, managing minor illnesses and choosing suitable over‑the‑counter treatments. We can also direct you to other NHS services when needed.
Locally Commissioned Services
Subject to local availability — available depending on local NHS commissioning.Free Contraceptive Pill SupplyOngoing supplies of the contraceptive pill under NHS arrangements, where commissioned.
In some areas, our pharmacists can provide ongoing supplies of the contraceptive pill under NHS arrangements. Consultations are confidential and follow local NHS guidelines.
Supervised ConsumptionSupport for patients receiving treatment for substance dependence.
Support for patients receiving treatment for substance dependence, ensuring medicines are taken safely. We provide a safe, respectful environment and work closely with treatment services.
Needle and Syringe ProgrammeConfidential access to clean injecting equipment and safe disposal of used needles.
Confidential access to clean injecting equipment and safe disposal of used needles. This harm minimisation service helps you stay safe, reduces risks and protects community health.
Need support? Speak to our team — we’re here to guide and assist you every step of the way.
Minor Ailment ServiceFree advice and treatment for common minor conditions for eligible patients, without a GP appointment.
Get quick and easy help for minor health issues without visiting a GP or A&E. We offer free advice and over‑the‑counter treatments, including medication, for eligible patients where the service is commissioned.
- Conditions covered: minor illnesses such as coughs, colds, sore throat, headaches, hay fever, minor skin conditions and much more.
- Consultation: our pharmacist will carry out a brief consultation to assess the condition and provide appropriate advice or medication.
- Cost: free for children under 16, adults aged 65 and over, and anyone who does not pay for prescriptions. If you normally pay for prescriptions, you will pay only the cost of the medicine.
- Eligibility: the scheme is available to residents registered with a Lewisham GP and those experiencing homelessness in the Lewisham borough.
Health Screening ServicesChecks such as cholesterol testing and diabetes risk assessments, where commissioned locally.
Checks such as cholesterol testing, diabetes risk assessments, heart rhythm checks for stroke prevention, or weight management support (if commissioned locally). We explain your results clearly and guide you on any next steps.
PGD‑Based NHS TreatmentsCertain prescription medicines supplied directly by the pharmacist under NHS Patient Group Directions.
Pharmacists can supply certain prescription medicines under NHS Patient Group Directions, depending on local commissioning. This allows you to receive treatment directly from the pharmacy without needing a GP appointment — clinically safe, faster and more convenient.
Come and speak to a member of the team — we’re here to help.
Free Vitamin D SupplementsFree vitamin D for children from birth to 4 years, pregnant women and new mothers.
Ensuring adequate vitamin D levels is crucial for the health and development of children, pregnant women, and new mothers. Free vitamin D supplements are available for:
- Children: all children from birth to 4 years old. Vitamin D is essential for healthy bone development and preventing conditions like rickets.
- Pregnant women: expectant mothers need vitamin D to support their own health and the development of their baby.
- New mothers: women who have given birth within the last year can receive free vitamin D supplements to replenish levels that can be depleted during pregnancy and breastfeeding.
Healthy Lifestyle AdviceFriendly, personalised tips on healthy eating, weight and staying well.
We’re always here for a friendly chat and personalised advice to help you stay healthy! Whether you need tips on healthy eating, weight management, or maintaining a healthy body weight, we’ve got you covered. Just pop in and see us or give us a call.
3CEES Services
Understanding the Medicines You TakeFree service: our pharmacist explains what each medicine is for, how to take it and what to expect.
Our pharmacist can sit down with you and help you understand the medicines you take. This free service is designed to give you clear, simple explanations so you feel confident and in control of your treatment.
We can help you with:
- What each medicine is for
- How and when to take it
- What to expect when using it
- Possible side effects and how to manage them
- How your medicines work together
- When you should speak to your GP or pharmacist
If you ever feel unsure about your medicines, or you simply want to understand them better, you are welcome to ask. If you need help, please book an appointment with our friendly pharmacists.
Care Home Medication SupportRegular pharmacist visits, MAR checks, CPD‑accredited training and inspection support for care homes.
Safe. Simple. Person‑centred.
For over 15 years, our team has supported care homes, mental‑health rehabilitation services and domiciliary care teams to manage medicines safely and confidently. Our service is designed to make medication management easier for staff, safer for residents, and fully aligned with regulator expectations.
We work alongside your care team to ensure every resident receives the right medicine, at the right time, in the right way.
Regular pharmacist support and on‑site visits
Our clinical team provides scheduled visits to help you maintain safe medication practices. During each visit we can support with:
- Medication audits and MAR chart checks
- Stock management and expiry reviews
- PRN and “when required” medication monitoring
- Advice on complex medicines, swallowing difficulties and mental‑health medicines
- Support with regulator‑ready documentation
We work in partnership with managers and senior carers to keep your home compliant, organised and confident.
Bespoke CPD‑accredited training for care staff
Our training is fully bespoke — built around the needs of your home, your residents and your staff skill levels. Our CPD‑accredited modules help care teams:
- Understand medicines and how they work
- Administer medicines safely and confidently
- Record and report accurately
- Recognise side‑effects and know when to escalate
- Support residents with dementia, diabetes, mental‑health conditions and complex care needs
- Handle controlled drugs safely
- Manage PRN medicines and monitoring
- Follow safe storage, disposal and ordering processes
Training is delivered through interactive sessions, scenario‑based learning, practical demonstrations and competency assessments.
Medication management support
We help care homes streamline their medication processes so staff can focus on resident care:
- Monthly medication cycle planning
- MAR chart reviews
- Error‑reduction strategies
- Safe handover processes
- Guidance for new starters and agency staff
- Support during CQC inspections or local authority reviews
Digital medication support (eMAR‑ready)
If your home uses electronic MAR systems, we can support your transition and ongoing use, including choosing the right eMAR system for your setting, staff training and competency checks, safe digital record‑keeping, reducing medication round times, improving PRN follow‑ups and making sure digital processes meet regulator standards.
Support for paper‑based MAR homes
Not all homes use digital systems — and that’s absolutely fine. We provide full support for paper‑based MAR charts, including audits and accuracy checks, clear completion guidance, training on safe documentation, PRN recording and follow‑up, error‑prevention strategies for handwritten records, best‑practice storage and filing, and support during inspections.
Resident‑centred care
Every resident deserves safe, respectful and personalised care. We support homes to review individual medication needs, support residents with mental‑health medicines, manage high‑risk medicines safely, improve communication with families and healthcare professionals, and promote independence where possible.
Safe disposal and stock control
- Safe disposal of unwanted or expired medicines
- Stock rotation and expiry checks
- Reducing waste and improving ordering accuracy
Ongoing support when you need it
Your care home will have direct access to our clinical support team for medication queries, urgent advice, training refreshers, support during inspections, and guidance on new medicines or changes in resident needs. We stay with you every step of the way.
CPD‑Accredited Medication TrainingBespoke CPD‑accredited training for care staff, supervisors and managers.
We offer CPD‑accredited medication training tailored for care staff, supervisors and managers across a range of settings — including care homes, domiciliary care, mental health rehabilitation, learning disability services and other community‑based care environments.
Our bespoke programmes are designed to suit the specific needs of your organisation and care setting.
Learning outcomes
Participants will:
- Understand medication legislation and professional responsibilities
- Recognise types of medication and their uses
- Safely administer, record and store medication
- Identify and respond to errors or adverse reactions appropriately
- Develop confidence in supervising or mentoring staff involved in medication handling
Training formats
- Face‑to‑face workshops
- Blended or online delivery
- Competency‑based assessments and reflective practice activities
- Scenario‑based discussions and role‑play
- Customisable handouts and interactive workbooks
Mental Health SupportConfidential advice, medicines support and signposting to local mental health services.
Our pharmacy team is suitably trained to support you on your journey. Here’s how we can help:
- Advice and information: advice on medications for mental health conditions to help you manage symptoms. We’ll make sure your medication is working effectively and safely and help with any side effects.
- Signposting to services: we can guide you to local mental health services and support groups.
- Supportive conversations: we’re here for a supportive chat and brief advice if you’re experiencing mental wellbeing issues.
- Confidential consultations: private consultations to discuss your mental health concerns in a safe and confidential environment.
Don’t hesitate to reach out to our friendly team if you need help.
Weight Management ServiceExpert advice and personalised healthy lifestyle strategies from our friendly team.
Looking to manage your weight with confidence? Our friendly pharmacy team is here to support you with expert advice and personalised healthy lifestyle strategies.
Travel Health Advice and VaccinationsAdvice on vaccinations and health precautions before you travel.
If you’re planning to travel, our expert pharmacists can provide advice on necessary vaccinations and health precautions.
Over‑the‑Counter MedicinesA range of OTC medicines, with advice on choosing and using them safely.
You can find a variety of over‑the‑counter (OTC) medicines at our pharmacy. We’re here to help you choose the right medicine for your needs and explain how to use it safely.